Our customer service is the very best in the industry and we take great pride in that. Please recognize that our shipping, return and refund policies reflect just that. Please see below for details, or feel free to contact us if you have any questions. Please note we currently ship only to the continental United States.
Please know that all of our apparel goods are custom made, and printed on demand. During off-peak months most orders are processed within 5-6 business days and then they are ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.
At When We Played, Inc. we stand behind all of the products that we sell. If any of your items should ever arrive damaged you can choose between a full refund (minus any shipping charges) or a replacement product.
Here are some important guidelines regarding our return policy:
Shipping Address for Returns:
We are here to help! Should you have any questions at all about our products or our shipping, returns, and refund policy please don't hesitate to ask! You can email us at firstname.lastname@example.org.
*During times of high volume such as the holidays we may be unable to control the performance of our shipping providers. We always do our very best to provide the fastest shipping possible and if our shipping provider is unable to meet the timely delivery of your products you will be refunded for shipping.