Shipping, Returns & Refunds


WE OFFER FAST SHIPPING AND HASSLE FREE RETURNS!

Our customer service is the very best in the industry and we take great pride in that. Please recognize that our shipping, return and refund policies reflect just that. Please see below for details, or feel free to contact us if you have any questions. Please note we currently ship only to the continental United States.

SHIPPING INFORMATION

  • Standard Shipping for any orders $39.99 or less delivered within the USA is FREE!
  • Standard Shipping for orders $40.00 and up is $9.99
  • Your product (Excluding Apparel) should arrive within approximately 5-7 Business Days.
  • Express Shipping for any orders (Excluding Apparel) is $17.97 and should arrive on average of 2-3 Business Days

How Your Apparel Order Is Shipped

Please know that all of our apparel goods are custom made, and printed on demand. During off-peak months most orders are processed within 5-6 business days and then they are ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.

    RETURNS

    At When We Played, Inc. we stand behind all of the products that we sell. If any of your items should ever arrive damaged you can choose between a full refund (minus any shipping charges) or a replacement product.

    Here are some important guidelines regarding our return policy:

    • All returns must be sent back within 30 days of purchase and must be in new condition and in their original packaging.
    • All returns require an authorization, which can be obtained by emailing us at info@whenweplayed.com.
    • Please do not send back your product before you have received an authorization code from us.

    Shipping Address for Returns: 

    When We Played, Inc.
    Attn: Returns
    4514 Barley Ridge Drive
    Smithton, IL. 62285

     

    REFUNDS

    • Once your product has been received and it's condition verified, you will receive a refund for your purchase.
    • Refunds usually show up on your credit card within 3 business days.

     

    QUESTIONS?

    We are here to help!  Should you have any questions at all about our products or our shipping, returns, and refund policy please don't hesitate to ask!  You can email us at care@whenweplayed.com.

    *During times of high volume such as the holidays we may be unable to control the performance of our shipping providers.  We always do our very best to provide the fastest shipping possible and if our shipping provider is unable to meet the timely delivery of your products you will be refunded for shipping.